Returns

All Bednest items are made to order and customised to your selected design, size and/or fabric. For this reason, we do not accept returns, exchanges or cancellations for change of mind, including if you change your mind about your selections after placing an order.

Please check your order details carefully before confirming your purchase. If you’re unsure about a fabric, finish or design choice, please contact us before placing your order and we’ll be happy to help.

This policy does not affect your rights under the Australian Consumer Law. If your item is faulty, damaged, not as described or otherwise fails to meet a consumer guarantee, please contact us so we can assess the issue and arrange an appropriate remedy. Please include your order details and photos where relevant.

Depending on the nature of the fault (and if the product is still under warranty) we will either arrange for your product to be returned to our manufacturing base in Sydney, or we will arrange for a local upholsterer to fix the problem. We have a network of excellent local upholsterers all around Australia. All delivery and manufacturing costs associated with this repair or replacement will be covered by BedNest. Please note that many fabrics (particularly linens and velvets) have natural imperfections as per of their overall appearance and these do not constitute a fault). If the product is outside the warranty period we are still, of course, happy to help fix any issues but this will be at the customer's cost.