FAQ

Please click here to read our detailed size guide to help you with the sizes and dimensions of all of our products.

The diamond buttoning on our Oxford and Raffles bedheads allow for a top of mattress height of 60cm. Please advise (at the checkout) if your mattress height is any higher so we can make an allowance.

Our bedheads are free-standing behind your bed base and does not require any fittings, brackets or drilling. The weight of the bed helps to hold it in place. All BedNest bedheads stand on inset "invisible" plastic glides to protect the base. We offer a tailored cut-out service in the back of the frame on request to fit around your skirting board - skirting dimensions can be added at the checkout.

All details added at the checkout will be confirmed with a follow-up email or phone call.

A 2 piece bed base is an option for customers where delivery access may be tight. The base section of the bed is made in 2 pieces to help with delivery. The 2 pieces are easily joined once the bed is in situ. There is a visible join in the upholstered foot of the bed - this is very tailored and unobtrusive. There is no impact on the structural integrity. There is an additional cost for a 2 piece base.

Absolutely.

If your skirting board is less than 2.5cms deep then we don't generally need to do anything unless you specifically request it, the headboard will slot into place behind your bed. If your skirting board is more than 2.5cms deep just let us know by making a note in the special instructions box when you confirm your order. Simply measure the height and width of your skirting and we can make a tailored cut-out in the back of the frame to allow the bedhead to sit flush against the wall. These measurements can be added in the special instructions box at the checkout.

As all our furniture is custom made in Sydney we are able to make your bedhead to the exact height you require.

The photography for our bedheads range in size and will be mentioned on each page. Please get in touch if you would like any adjustments as we are happy to bring it up or down for what you need!

Our standard bedhead height is 120cm unless specified. The exception is our King Single and Single bedheads which have a standard height of 105cm. This works better proportionally with the smaller sizes.

Our Stockholm bed is also a standalone design which is a lower profile piece - the standard is 105cms.

Yes there is - our trundle is effectively an upholstered open box with no legs for occasional use. Please see our gallery or testimonials for an image.

All BedNest upholstered bedheads and other products are covered by a 12 month structural warranty.

All fabrics are also covered by a 12 month warranty provided they have been used in accordance with the guidelines on their website. Please note that many fabrics can have natural imperfections as part of their look and these do not constitute faults. All upholstered products will fade with exposure to natural sunlight so avoid direct sunlight as this fading is not covered under warranty. We use Warwick as our preferred supplier, any fabrics sourced by customers and not supplied by Warwick are used at the customer's risk and are not covered by this warranty. For tips on how to care for your upholstered bedhead, chair or storage box we recommend reading the care and advice section on the Warwick fabrics website.

If you find a structural fault with your order please contact BedNest via the website or call 0466 466 585.

Our beds come in 2 pieces - the bedhead and the bed base. The bed base is made as one piece with slats and side rails. We are able to make the base as 2 pieces which makes access easier.

Please check the dimensions of your room and all access points to make sure that the bedhead and base can be delivered easily. Please use our size guide to help with dimensions. If in doubt please contact us to ask our advice. We are unable to take responsibility for products which can't be delivered due to access issues.

When you purchase a BedNest bedhead online delivery options are provided as part of the ordering process, Australia-wide.

Delivery from our manufacturing site in Sydney direct to your front door is with a trusted company who are very used to handling furniture. Please request a quote for deliveries to anywhere other then ground floor access point and /or for product installation.

Once your order is compete, your item/s are moved to the delivery company who contact you direct with a delivery day and window of time. Sydney and Interstate deliveries take place during business hours Monday to Friday.

Dispatch department will let you know what days of the week we are able to deliver to your area. Deliveries will be made between the hours of 8am and 4pm on the delivery day. Our delivery driver will call you prior to the scheduled delivery and will provide you with an approximate time window. Whilst every effort is made to deliver within this time window, occasionally traffic and other variables may may cause delays.

Your upholstered bedhead or bed will be packaged carefully and will arrive at your house ready for you to unwrap and pop in situ. Please check our product size guide prior to purchase to ensure your products will fit through your access points.

The standard lead-time for our upholstered bedheads is approximately 5-8 weeks, this may vary depending on fabric availability and the delivery location. Deliveries to Perth and NT can take a week or two longer as freight with our experienced furniture carrier is less regular.

Our lead time extends to accommodate factory closure over both the Easter and Christmas periods. Pre-Christmas deliveries are not guaranteed for orders placed between 20th October and 25th December. Post-Christmas production recommences after 15th January and deliveries shortly thereafter.

If you need your bedhead in a hurry for any reason please Contact us via the website or give us a call on 0466 466 585 as we can often turn things around more quickly.

Delivery charges are dependent on items ordered and location. Checkout is available for Sydney, Melbourne and Brisbane. Reach out for pricing for any other cities. We will always do our best to find the most reliable and cost effective option.

Pricing for regional areas will be quoted on an individual basis - please select the "other" option in the shipping option menu and pay for your order online. We will contact you with a tailored quote for delivery of your order which will be charged separately.

As all BedNest bedheads and other products are made to order to your exact requirements we require payment at the time of order. Once you have placed your order we are unable to amend it if you change your mind.