Policies
BEDNEST DELIVERY POLICY
An Australian street or residential address is required for all deliveries. If access is difficult, not to the ground floor, or you require product/s to be carried inside and/ or upstairs, please let us know in advance as additional charges may apply.
The service and delivery of goods is by third party Courier and is strictly to ground floor and/or front door only by a single delivery driver. As such, this service does not include:
- Carrying product/s inside, upstairs, or in elevators
- Placing product/s in rooms
- Assembling product/s and
- Removing packaging or wrapping
Responsibility for having adequate access and enough room for items purchased lies with the customer. Please check all dimensions for the products being ordered using the BedNest size guide and ensure that access is possible. While we will always try to help you find a solution, we are unable to refund or return products that cannot be positioned in the desired location due to access limitations. Delivery is to ground floor entry and does not included assembly of items. Please ask for a quote if the delivery is to be moved into location within the home and to be assembled. BedNest reserves the right to charge an additional installation fee, if the customer requests any items be brought into home (the fee amount will be determined on a case by case basis). More information about BedNest's Delivery Policy.
The Courier will make direct contact one day prior to arrival to confirm delivery to your address. Deliveries are business hours Monday - Friday.
BEDNEST PRIVACY POLICY
Introduction
BedNest regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all BedNest users, and conforms to Internet privacy standards. If you have any questions regarding this statement you should contact 0466 466 585.
Collection of Information
In order to use the BedNest website we may require information from you - this is to provide the best service possible. All correspondence may also be collected and stored, particularly regarding sales, support and accounts, including Email. Any information collected by BedNest is collected via correspondence from you or your company. This may be via the phone, Email, mail or fax or directly through the website.
Use of Collection of Information
Any details collected from BedNest customers is required in order to provide you with our products and/or services and also with a high level of customer service. Correspondence is recorded in order to provide service references and to assist in staff development.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When credit card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete credit card details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our website you can Email us at info@bednest.com.au.
Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by Emailing us at info@bednest.com.au.
Orders
If you purchase a product from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email and postal address) and financial information (such as credit card number, expiration date etc). We use this information for billing purposes and to fulfil your order. If we have trouble processing your order, we will use this information to contact you.
Communications
BedNest uses personally identifiable information for essential communication such as Emails, accounts information and also critical service details. We may also use this information for other purposes, including promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request removal from any mailing lists by Emailing us at info@bednest.com.au.
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether to share your information with that party.
Third Parties
BedNest may, at its discretion, use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose.
BedNest does not share any information with third parties for any unknown or unrelated uses.
Legal
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.
Links
Links on the BedNest site to external entities are not covered within this policy. The terms and conditions set out in this statement cover only the domain name of BedNest.com.au.
Changes to Privacy Policy
If we decide to change our privacy policy, we will post those changes to this privacy statement on the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email or by means of a notice on our homepage.
BEDNEST SECURITY POLICY
BedNest uses the PayPal Pro payment gateway for its online credit card transactions. PayPal Pro processes online credit card transactions worldwide, providing a safe and secure means of collecting payments via the Internet.
- All online credit card transactions performed on this site using the PayPal Pro are secured payments
- Payments are fully automated with an immediate response
- Your complete credit card number cannot be viewed by BedNest or any outside party
- All transactions are performed under 128 Bit SSL Certificate
- All transaction data is encrypted for storage within PayPal's bank-grade data centre, further protecting your credit card data
- PayPal at no time touches your funds: all monies are directly transferred from your credit card to the PayPal account held by BedNest
For more information about PayPal and online transactions, please visit www.paypal.com.au.
Please note that an EFT option is also available to BedNest customers who do not hold credit cards or prefer not to use them online.
Please note that the currency of transaction on the BedNest website is Australian dollars only.